Despite Inconvenience and Pain, Support for Government’s Currency Demonetization Program

• 78% citizens indicated support for currency demonetization program prior to announcement, 15% were unsure and 7% did not support
• A week later now, 79% fully supporting currency demonetization despite inconveniences, 18% supporting though they find inconveniences painful, 3% do not support
• Citizens of certain states experiencing more pain than others
• 44% citizens found ATMs non-functional in the last few days
• Citizens give inputs on what needs to be done immediately to improve cash availability

Despite significant inconveniences, pain and loss of productivity, support for the Government’s demonetization program has increased during the last week. A portion of the citizens who were unsure of such a demonetization program earlier and the ones who did not support it are now lending support to the program. In a related survey, 44% of the same citizens outlined that they found the ATMs non-functional, yet most are in support of this scheme by the Government of India and feel that long term benefits will outweigh the short term pain.

LocalCircles, the citizen engagement platform was the one that ran the poll on currency demonetization from Oct 31^st-Nov 8^th. 78% citizens had indicated they supported the  discontinuation and color change of 500 and 1000 rupee notes in this poll. The Prime Minister announced the demonetisation scheme on Nov 8^th via an address to the nation.

In a follow on poll conducted by LocalCircles after a week, on Nov 15^th, 79% citizens are still in full support of the currency demonetization program despite the inconveniences its causing. Another 18% said that while they support it, it is causing pain to them. The remaining 3% citizens do not support the program. The survey was conducted amongst 10,000 citizens from across 200 cities of India. 68% of the participants were male while 32% of them were females. On Nov 14^th, in a different survey conducted on the platform, 44% of the same citizens said that ATMs were non-functional in their area.

The survey was also done separately in 13 states of India in the online local communities that LocalCircles has there. The results in these states are also somewhat similar in terms of overall support except that a higher percentage of citizens are experiencing pain and inconvenience in some states as a result of the program. Enclosed is a map with support level by states and a map highlighting the magnitude of inconvenience.

Enclosed are the details of the polls conducted:

Demonetization Support Poll – Conducted Nov 15, 2016

Original Demonetization Support Poll Conducted Oct 31 – Nov 8, 2016

Demonetization Program – Unconditional Citizen Support by State

Demonetization Program: Citizens Supportive but finding it Painful

ATM Experience Poll Conducted Nov 14, 2016

Post the survey on functioning of ATMs where 44% citizens highlighted that they found the ATMs non-functional, LocalCircles also asked what should be done to improve availability of cash. Citizens gave a variety of inputs listed below:

1. Bankers who have retired in the last 5 years could also be roped in to augment staff at bank branches.
2. Steps should be taken to double efficiency of post offices including deploying GOI’s NIC staff.
3. Post offices should also increase the number of tellers by bringing the recently retired back.
4. More awareness should be created that currency can be exchanged at post offices.
5. Banks could tie up with companies like Uber/OLA to use their cars with security to deliver cash at home in amounts between 10,000 and 20,000 neighbourhoods where the request can be submitted online.
6. Banks should make sure that the ATMs work 24 hours a day and are refilled several times during the day.
7. Banks could issue online token to their customers and tell them a time an ATM location where they could reach and withdraw money. This would reduce unnecessary wastage of time by standing in long queues.
8. Deployment of as many available central Government employees across India with interfaces to use the Unified Payment Interface of banks to transfer money.

Photo Caption:
Demonetization Support Poll – Conducted Nov 15, 2016

Original Demonetization Support Poll Conducted Oct 31 – Nov 8, 2016

Demonetization Program – Unconditional Citizen Support by State

Demonetization Program: Citizens Supportive but finding it Painful

ATM Experience Poll Conducted Nov 14, 2016